SUMMARY

Deliveries within the Island of Ireland (all prices incl. VAT) ?15.
Orders in excess of ?300 qualify for free delivery in the Republic of Ireland & Northern Ireland.
Typical delivery time within the Island of Ireland: 7 business days. This does not include bank/public holidays.
All orders will be shipped in single package/delivery, orders over this weight may be packaged in multiple boxes.
Exception to the above, where the order total for delivery within the Republic of Ireland or Northern Ireland exceeds ?300, in which case delivery is free.

ADDRESS / CONTACT INFORMATION

The delivery address should be provided in full (incl. postal code / Eircode), as well as a valid contact number, as the courier company may need to contact you in the event:
? your address cannot be found,
? there is nobody at the supplied address to receive the delivery,
? of requiring further information,
? of unforeseen circumstances.

DELAYED DELIVERIES

Vertu Group cannot be held responsible in the event that a delivery or deliveries are delayed due to bad weather, natural occurrences or other events outside of its control. In the event that we identify a delivery is delayed due a lack of stock or an admin error on our part, we will happily compensate the customer with a free product (of our choice), which will ship with the original product once stock is available (the free product will vary depending on stock availability and/or active promotions). Alternatively, if the product has not yet shipped, the customer may contact us to cancel her / his order and receive a refund (but in this case, will not receive her / his free product/gift).

DELIVERY OF PURCHASE

If there is no one at the address to receive the parcel, the courier will contact the customer on the phone number given to Vertu Group to arrange another delivery. In such cases, Vertu Group will not take responsibility for the delay in delivery.

DAMAGED DELIVERIES

In the event products have been damaged in transit, Vertu Group requires that you will notify us within 2 days from the delivery, and return the damaged product/product(s) to us via registered post or courier. Where the damaged is found to have been the result of the delivery company or our packaging, Vertu Group will provide replacement product(s) and refund the cost of the return shipment (reimbursement may not be possible in the form via credit/debit card depending the amount of time that has passed since the order was placed. In such an event, every effort will be made to reimburse the customer as swiftly as possible).